Refund policy

Every Southern Thistle tee is printed to order just for you, which means we can't take returns or exchanges for change of mind, wrong size or wrong color. Please check the size chart before ordering. When in doubt, size up!

Damaged, defective or wrong item?

If your tee arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund.

Just email us at info@thesouthernthistle.com within 30 days of delivery with:

Your order number
A clear photo of the problem (and the label, if it's the wrong size)

No need to send anything back unless we ask you to.

Lost packages

If tracking shows your order is lost in transit, reach out and we'll help. If a package is marked delivered but you can't find it, please check with neighbors and your local post office first, then contact us.

Wrong address

Please double check your shipping address at checkout. We aren't responsible for orders sent to an incorrect address entered at checkout, but we'll always do our best to help.

Cancellations

Because we start making your tee quickly, orders can only be cancelled within 12 hours of being placed. Email us as soon as possible.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to process it.